About the Centre

Coronavirus - Covid-19

Customer Information

Closure Update - 23rd March 2020

Further to the information published on 17/3/20, the Sports Centre will now remain closed until further notice. Customer and staff safety is of paramount importance to us and we will therefore only re-open when the Government have relaxed the closure rules and it is safe to do so. 

During this period we request that everyone stays at home and social distancing guidelines are followed, as implemented by the Government. If we all abide by the rules, the spread should be minimised and we'll be able to open our doors again in the near future. 


DISCOUNTED FACILITIES

We are currently working behind the scenes creating discounted facility packages that you can purchase online during our closure for use when we're back open. This is obviously a very difficult time for businesses and your support during the closure would be greatly appreciated.

Watch this space! These offers will be released shortly via email & on our website/social media platforms. 


Current Bookings

We are amending the booking system on a weekly basis, so if you have a booking with us during the closure, the following information applies

  • There will be no charge for any block bookings throughout this period and your booking will remain in place upon re-opening.
  • Credits will be returned to customer accounts for pre-paid online bookings.
  • All 'to pay' bookings will be removed from the system and there will be no charge.

OLD UPDATES


Update - Tuesday 17th March

FULL SPORTS CENTRE CLOSURE - CURRENTLY 17/3 - 29/3.

Dear Customer,

Ref: Sports Centre Closure

Following the governments advice yesterday relating to non-essential travel, social contact & gatherings. We have now taken the tough decision to close the Sports Centre with immediate effect.

Public & staff safety is of paramount importance to us and this decision has been reached through the government & advisory notices of all major sporting governing bodies, not to participate in training, matches, tournaments & recreational sport in a bid to contain the spread of Coronavirus.

The closure will currently be in place from Tuesday 17th March 2020 and run until Sunday 29th March 2020, with the aim to re-open on Monday 30th March 2020. This closure will be continually reviewed throughout, as more information and advice is issued from the government and sporting governing bodies. Should we feel it necessary to extend the closure beyond 29th March, we will advise customers via email, update our social media platforms and website.

If you currently have a booking with us, the following information applies

  • There will be no charge for any block bookings throughout this period and your booking will remain in place upon re-opening.
  • Credits will be returned to customer accounts for pre-paid online bookings. Please allow 48hrs for these to show.
  • All 'to pay' bookings will be removed from the system and there will be no charge.

Updates throughout this closure will be published on the following platforms –

During this closure period, Rebecca (deputy manager) and I will be working from home. If you need to contact us, please do so via email – jlyon@rossettschool.co.uk / rwilson@rossettschool.co.uk

Keep safe and we look forward to welcoming you back.

All the best,

Josh Lyon

Centre Manager
Rossett Sports Centre


Update - Friday 13th March

As it stands we are continuing to operate the Sports Centre as normal, but are keeping a close eye on Government guidelines. 

We are advising customers to minimise human to human contact and to regularly wash their hands whilst on site. Especially after handling any equipment. There is a hand sanitiser dispenser in our main reception and plenty of hand soap in our toilet areas. 

Cleaning of the Sports Centre is continuing as normal and includes door handles, hand rails etc. 

If you are feeling unwell or showing the key signs and symptoms of coronavirus, we request that you don't come onto site until you're a few days clear of any symptoms.  


Forced Closure

Through Government advice, it may get to point where we need to close the Centre for a period of time. We have an action plan in place for this eventuality, which includes - 

  • Block booking customers will be contact by email.
    • All facility charges will be removed for the closure period. 
  • Casual bookings will be contacted by phone/email.
    • Bookings will be cancelled & charges will be removed from accounts for the closure period.
    • Credits will be returned to customers accounts for pre-paid online bookings.
  • Updates will be published on social media & our website throughout the closure.

Government Information

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response


If you have any questions, please contact sportscentre@rossettschool.co.uk