About the Centre

Customer Notice

Due to the latest government lockdown announcement the Sports Centre will be full closed to the public from Thursday 5th November for 4 weeks. We will update this page with news throughout the closure. 


Updates (24/11/20)


  • Outdoor facilities will reopen from Wednesday 2nd December at 6pm
  • We are currently unsure on our indoor facilities reopening and are awaiting further guidance from sporting governing bodies. We will update you as soon as we can on this. 

Email to customers - 24/11/20


Dear Customer, 

Good News...(ish)

Reopening

The good news after the latest government announcement is that we will be able to reopen the sports centre from Wednesday 2nd December in some capacity. 

Unfortunately the headline news has only highlighted outdoor sports can return, leaving a big question mark over the use of our indoor facilities. We will therefore have to await further guidance from sporting governing bodies to determine exactly what can and cannot reopen. 

Please bear with us whilst we await this guidance and we will update you in due course. (hopefully this week) 

Christmas Opening

We would usually be closed throughout the festive period until the New Year, but as we've all missed out on so much sports and recreational activity, we are exploring the idea of opening on the following dates if there is enough demand. 

  • Sunday 27th December
  • Tuesday 29th December 
  • Wednesday 30th December 
  • Sunday 3rd January

Please complete our CHRISTMAS OPENING OPINION POLL, so we can gauge demand for this. We will inform you of our Christmas opening schedule in due course. 

Invoices

Thanks to all those who have settled their invoices during our closure. If you still have any outstanding invoice(s), please can you ensure these are settled by the end of the month. 


Thanks for bearing with us and we'll be in touch as soon as we can with a more detailed update on what is/isn't reopening from next week. 

All the best, 

Team RSC


Email to customers - 3/11/20


Dear Customer, 

Unfortunately the sports centre will be fully closed from Thursday 5th November due to the latest government national lockdown announcement. The lockdown is currently planned to be lifted on Wednesday 2nd December and we will re-open on this day if there isn't a lockdown extension. 

Important Info... 

Block Bookings -

There will be no charge for any block bookings during the closure and your bookings will remain in place for when we re-open. 

Casual/Online Bookings - 

Any bookings on our system that have either been pre-paid or booked online will be removed from our system and credits will be returned to your accounts, so you can use the credit to re-book when we re-open. Please allow us a week or so after closure for us to update the system and add these credits to your accounts. 

Online Booking System - 

To help with cash flow during the closure our online system will remain live, so you can make bookings for when we re-open (hopefully in early December). If the lockdown is extended, credits will be returned to your accounts for any bookings made within this extension period. 

Outstanding Invoices - 

To help with our cash flow during the closure, please ensure any outstanding invoices are paid online or via bank transfer before the end of November. 


Updates - 

As we near re-opening, we will keep customers up to date via email and updates will also be published on our social media accounts and website. 

How to contact us - 

If you have any questions or queries during the closure, please contact us via the email addresses below. Note - the sports centre management will be on part time furlough, so please only contact us if your enquiry is urgent. 

Keep safe and we look forward to welcoming you back when we re-open.

Team RSC

Centre Manager - Josh Lyon - jlyon@rossettschool.co.uk
Deputy Manager - Rebecca Wilson - rwilson@rossettschool.co.uk


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